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3 posts. No theory: how we do it for clients, what works, what it costs and what to avoid.
An office furniture maker, 25 people. The owner spent three hours a day handing out work that arrived by email. Now an agent does it, runs the mailings and counts what came out of them. Including the day it invented a delivery date.
A car parts shop, 1,800 products, 40 orders a day and invoices issued by hand. The integration was meant to take eight days and took eleven. Here are the five surprises: a one-grosz difference, a race for the last unit, statuses, an address changed after ordering and an emoji in the order notes.
An electrical wholesaler, 12 people, Comarch Optima. A sales rep took 26 minutes to retype an order from an email; the automation does it in 4 seconds. I go through it day by day, including the three things that went wrong.
Free PDF: concrete processes from six areas of a company, with the time to build and the effect.
Write two sentences about what eats the most time. I will reply with what can be automated and where to start.