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3 posts. No theory: how we do it for clients, what works, what it costs and what to avoid.
An air conditioning company, 9 people. 38% of customer messages came in after hours and waited until morning. Now an assistant replies in 20 seconds, books appointments and knows when to hand the conversation to a human. Including the story of the price it made up.
An office furniture maker, 25 people. The owner spent three hours a day handing out work that arrived by email. Now an agent does it, runs the mailings and counts what came out of them. Including the day it invented a delivery date.
A refrigeration service company, 300 emails a day to the office inbox, one person and two hours of sorting. Now the inbox labels itself, urgent matters go to WhatsApp and invoices stopped going missing. Including what didn't work the first time.
Free PDF: concrete processes from six areas of a company, with the time to build and the effect.
Write two sentences about what eats the most time. I will reply with what can be automated and where to start.